Questions and answers

How can I change the date of my trip?

The ticket can be rebooked to another date at least one day before departure, subject to availability. A ticket can only be rebooked once and the money for the rebooked ticket is non-refundable.
Are there discounts for students, pensioners or other categories of people?

Currently, discounts are only valid for children, 0-6 years (inclusive) - 50% discount, 6-12 years (inclusive) - 20% discount. But we are constantly changing our loyalty program, so stay tuned for updates)
Do I need to print my tickets?

You do not need to print tickets, you can show them to the driver on your mobile phone.
How long before departure does boarding start?

Boarding usually begins 15-20 minutes prior to departure. For a comfortable start to your journey, we recommend arriving at the station early to allow time for check-in and ticket collection. It is recommended that you arrive no later than 30 minutes before departure. This will ensure that you can complete all the necessary procedures before your journey.
Is it possible to find out about delays in advance?

In the event of a bus delay, we always inform our passengers. You will receive an SMS or Viber notification with the exact time of the delay. You may also receive a call from our operator to clarify the details. We do our best to keep you informed and comfortable, even in the event of unforeseen circumstances.

Ticket booking	+38 (098) 343-82-82
Support	+38 (050) 082-82-82

Hand luggage (HL)	1 units. The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard luggage (СБМ)	1 units. The linear dimensions of the SBM should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight – 23 кг.
Baby carriage	1 units. For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (as packaging, you can use a case, plastic film or other dense material)
Wheelchair	1 units. For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment, folded and with wheels securely packed/ (case, plastic film and other dense material can be used as packaging).

Extra baggage (international flight):	Standard luggage (400.00 грн) Linear dimensions should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bike (400.00 грн)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized (%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).

Hand luggage (HL)	The linear dimensions of the HL should not exceed 100 cm (height + width + length). Maximum weight - 5 kg. HL is located under the passenger seat or on the luggage rack. It is forbidden to place the HL in the aisle of the bus.
Standard Baggage(SB)	The linear dimensions of the SB should not exceed 160 cm (height + width + length), including wheels, pockets and handles. Maximum weight - 23 kg
Baby carriage	For transportation of a child under 3 years old who is a passenger of this bus on the selected flight. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging)
Wheelchair	For a passenger who is a person with a disability. Counts as 1 piece of baggage and is transported in the baggage compartment folded and with wheels securely packed (you can use a cover, plastic wrap and other dense material as packaging).

Standard Baggage(SB) (150.00 грн)	The linear dimensions of the SB should not exceed 160 cm (height + width + length) including wheels, pockets. Maximum weight - 23 kg. It is possible to purchase 1 additional piece of baggage per passenger.
Animals (with provision of a separate seat) (100% of the cost of an adult ticket)	If you want to take an animal with you, it must be placed in a cage with a solid bottom, the linear dimensions of which will not exceed 110 cm. Familiarize yourself with the rules for crossing the state border for animals, the necessary certificates and documents are indicated there. You must have them when you board and on the way. Your animal should be placed by the window, your place is closer to the aisle. A full ticket is purchased per animal.
Bicycle (300.00 UAH)	Bicycles are accepted folded and with securely packed wheels (you can use a cover, plastic wrap and other dense material as packaging).
Oversized(%)	Transportation of oversized baggage is carried out only in agreement with the carrier. The price is negotiated upon coordination of transportation (if there is free space in the luggage compartment).